I AM INTERESTED IN OPENING A STORE

I missed the online store deadline. May I still place an order?

Where do I find sizing information?

May I add a name/number to one of the garments on the online form?

When will my order ship?

May I combine two orders?

How do I cancel an order?

I want my order to ship to my house instead of the school.

What methods of payment are accepted for online orders?

I think my credit card has been charged twice or why hasn't my credit card been charged yet?

What is your return policy?

What happens if my order is back-ordered?

How do I place BULK/TEAM order with DC Sports?


I missed the online store deadline. May I still place an order?

Unfortunately, once an online store has closed, we are unable to add orders to this specific store. Please contact your coach or organization leader to see if they are running another online store in the near future. We apologize for any inconvenience.

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Where do I find sizing information?

Every product has a link to its size chart from the manufacturers. Please be sure to order the correct size. Customized items can not be returned for wrong sizes.

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May I add a name/number to one of the garments on the online form?

If your Coach has set this up as an option, yes. The option will be shown when you click on that item. If it is not, then that item cannot have a name/number added.

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When will my order ship?

Orders will ship and deliver within 3-5 weeks of the END DATE of the store, pending product availability. With online stores, they are opened and closed per the Coach/Organization leader. After a store closes, all of the individual player/parent/children's orders are all combined into one. Then we enter this into our system, and these orders are all processed as one order. Once all of the garments are produced, they are individually packed by each online order.

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May I combine two orders?

I have two access codes but would like to order from each and only pay one shipping charge.Unfortunately, orders from different stores (different access codes) are unable to be combined. After a store closes, all of the individual player/parent/children's orders are all combined into one. Then we enter this into our system, and these orders are all processed as one order. Once the garments are all produced, they are individually packed for each player/parent/child and shipped.With store orders, the shipping is decided by the Coach/Organization leader. Please contact them if you have a concern.

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How do I cancel an order?

Please contact Customer Care – stores@dc-sports.com as soon as possible. As long as your online store hasn't closed yet, we can cancel. Once a store has closed, all orders are final and unfortunately we are unable to cancel.

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I want my order to ship to my house instead of the school.

With online store orders the shipping is determined by the Coach/Organization leader. There are 3 Options for shipping.

1. If they choose to ship everything to one location, each order will still be individually packed, just not shipped out to individual addresses. This option is FREE and is the default shipping option. The Coach/Organization Leader should contact you when they receive the orders in hand. Please contact them for details on where your order is to be picked up. Please keep your address as the shipping address for this option.

2. You have a choice to ship directly to your home, however shipping charges will apply. You will NOT get your order sooner by choosing this option; the orders are all grouped and processed together as one order. They will ship out on the same day regardless of whether they ship to the organization or to the individual. If you choose this shipping option, please choose UPS GROUND. Since we are linked directly to UPS, the option to use expedited methods are offered, however they will not get there sooner than UPS ground. Almost all areas will receive their order the day after it is shipped with UPS GROUND

3. If they choose to only offer shipping directly to individuals you will be charged a shipping fee. You will have to choose a shipping method. If you do not choose a shipping method, UPS Ground will be added to you bill AFTER you finalize your order, and the charge will be added to your card. You will NOT get your order sooner by choosing any of the expedited methods; the orders are all grouped and processed together as one order. Since we are linked directly to UPS, the option to use expedited methods are offered, however they will not get there sooner than UPS ground. Almost all areas will receive their order the day after it is shipped with UPS GROUND.

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What methods of payment are accepted for online orders?

At this time, we accept Visa, Mastercard, American Express, Discover.

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I think my credit card has been charged twice or why hasn't my credit card been charged yet?

We apologize for the confusion, but the online credit card process has two steps involved. Once you have placed your order, your credit card is "authorized" right away to confirm the funds are in your account (your card is not charged). Then, after the entire online form has closed, all individual credit cards are charged at once. You should see a true "charge" on your account within 24 - 48 hours of the end date of your store.

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What is your return policy?

Customized Items: Because these are custom made items, we cannot accept returns, exchanges, or refunds for incorrect sizes, or incorrectly chosen and ordered styles or designs. If we have sent you a size different from the size you ordered, misprinted the design, or the item is defective, we will accept returns, however, ALL returns must be authorized by DC Sports. Please call 518-665-0370 to corroborate any returns through UPS, and to receive a return authorization number from DC Sports. ANY unauthorized returns will not be accepted

Non-Customized Items: If you are not satisfied with your purchase within 14 days after receiving your order, DC Sports will accept returns. After 14 days, returns are not accepted unless for Factory defects.

All Unworn shoes that are being returned need to be returned in the original shoebox.

All defective shoes will need to be called in to our Customer Service Dept. at 518-665-0370for replacement. Replacements are subject to availability. If the item you requested for replacement is no longer available, another option will be offered to you or a credit will be issued on your account.

Normal Wear and Tear is not warranted on any merchandise.

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What happens if my order is back-ordered?

When a store is opened, all items offered are checked for availability. When a store closes, all of the orders are batched to be printed together. Occasionally an item that was available when the store was opened, is no longer available by the time the store closes. When this happens, it will be up to the discretion of DC Sports whether to print the entire batch and refund the customer(s) whose order was back-ordered, or to hold off on the printing of the entire store to wait for the back-ordered item(s), if receipt of them is expected within a reasonable time frame, or was an item that the majority of people ordered.

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How do I place BULK/TEAM order with DC Sports?

Thank you for your interest in placing an order with DC Sports! This division handles Team Sport orders with schools or other organizations through our Sales Representatives across the country. If you want to place an order, please call our office at 518-665-0370.

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